Our volunteer services are designed to support people of any age living with and affected by terminal illness. Trained volunteers provide free, non-religious, compassionate support in people’s homes and in hospitals and specialist facilities such as palliative care units.
One of the main aims of palliative care is to support people to maximise their quality of life. Everyone’s end-of-life story is unique. We tailor our care around what each person tells us is important to them.
As a client of our service, you will be assigned a volunteer who will visit you regularly (usually once a week) at negotiated times. Your volunteer will be skilled at ‘tuning in’ and understanding that your needs may vary from visit to visit. For example, sometimes you may feel like talking while at other times you may want to rest.
Your volunteer can also help with shopping, getting to appointments, maintaining social activities and giving family members some time out or ‘respite’.
It is important to know that our volunteers are not nurses, and they do not perform household chores. Our support staff will explain the role of the volunteer when they meet with you.
“My volunteer is so friendly and reliable. We enjoy each other’s company and I always look forward to our visits.”
Our volunteers are trained to respond to the different things people may be feeling and experiencing as they come to terms with their illness and changed circumstances.
It’s normal to be feeling a range of emotions and to have good days and not-so-good days. No matter what you are experiencing, your volunteer is there to support you and those close to you.
If you would like to find out more about having a volunteer, you are welcome to contact us. A family member or friend can also enquire on your behalf if you wish. Your doctor, palliative care nurse or other health professional involved with your care may refer you to our service with your permission. We will then make a time to come and meet with you to discuss your needs.